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Terms of sale

These online shopping terms of sale apply to all orders which you, the customer place using our website blackdogmusic.co.uk. Please read them carefully before placing your order and print a copy for future reference.

By using this website you accept and agree to be bound by these online Shopping Terms of Sale, our Privacy Policy and our Terms of Use that together constitute the entire agreement between us. Nothing in these Online Shopping Terms of Sale affects your statutory rights, either as a consumer or otherwise.

Privacy and Communications – When you place your order, we collect certain personal and transactional information (e.g. name, address, email address). We do not store credit card details nor do we share customer details with any 3rd parties. For full details on how we use this information please see our Privacy Policy.

To fulfil our obligations to you under these Online Shopping Terms of Sale we communicate with you by e-mail. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications in writing.

The contract between us – When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order (“Order Confirmation E-mail”). We accept your order only when we send an e-mail confirming that we have despatched the items in your order (“Despatch Confirmation E-mail”). The contract between us is formed at the point we send the Despatch Confirmation E-mail in respect of those items mentioned in the Despatch Confirmation E-mail. If your order contained a number of items and the Despatch Confirmation E-mail mentions only some of them, those items which have yet to be despatched to you do not form part of that contract. All goods remain our property until paid for in full.

Under 18’s – We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the permission of a parent or guardian.

Colours, specifications and dimensions of products – We have made every effort to display the colours, specifications and dimensions of items on this website as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice.

Orders for Delivery Outside the United Kingdom – The products specified on this website are suitable and approved for use for customers within the United Kingdom. Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws. For buyers outside of the European Union, import duties, taxes, and charges are not included in the product price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Delivery, Refunds and Returns – Please see our ‘Delivery and Returns’ page for details of our Delivery, Refunds and Returns Policy.

Prices – Products are charged in GBP sterling at the prevailing exchange rate at the time you place your order.

Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Payment – You may pay for the items which you order online using a credit or debit card, paypal, bank transfer, cheque, cash or postal order. We do not offer credit facilities or credit accounts and all goods remain our property until paid for in full.

Cancellations – If you wish to cancel your order, please contact our Customer Services Department as soon as possible. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy.

Delays – We make every effort to despatch orders within 1 working day. If we are unable to dispatch your order within a reasonable period (5 working days), we will contact you to discuss your options.

Events beyond our reasonable control – We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms of Sale if the delay or failure arises from any cause beyond our reasonable control.

Alterations to this Website and Terms and Conditions – We reserve the right at any time to make changes to this Website, these On-line Shopping Terms of Sale, our Privacy Policy and our Terms of Use. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.


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Black Dog Music Supplies
PO Box 10156
Melton Mowbray
LE13 9EG